Server won't Reboot Windows 2012 Supermicro

Step-by-step guide

If the server is a Supermicro Board with 2012 r2 installed, you can notice it won't reboot after installing updates. It will shut down the server instead.

To fix it follow these simple steps

  1. Go to Device Manager
  2. Go to view -> Show Hidden Devices
  3. Find Intel Management Engine Inteface under System


  4. Uninstall the driver
  5. Reboot the server (You will have to go and physically turn it back on still)
  6. Go to Device Manager again
  7. Show Hidden Devices again
  8. Find PCI Simple Communications Controller under Other Devices
  9. Disable them


  10. Reboot the server to test.
  11. If it works you are all done! 

Keep in mind that Windows Update reinstalls the driver back, causing the same issue. Please monitor the updates closely.

 

Update July 9th 2020: Windows 2016 started showing same symptoms

If the server is a Supermicro Board with 2016 installed, you can notice it won't reboot after installing updates. It will shut down the server instead.

To fix it follow these simple steps

  1. Go to Device Manager
  2. Go to view -> Show Hidden Devices
  3. Find Intel Management Engine Inteface under System
  4. Uninstall the driver
  5. Turn off automatic updates for driver
    1. Go to system
    2. Click advanced system settings
    3. Click hardware Tab
    4. Click device installation settings
    5. Select "No (your device might not work as expected) "
    6. Click save changes button and exit.
  6. Reboot the server (You will have to go and physically turn it back on still)
  7. Now do another reboot to test as driver isn't loaded anymore

Screenshot of driver update

Archive of the link above if it ever dissapears: http://archive.is/KaAf0


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